Terms of service

Last updated: 19 October 2026

1. About Ashley’s Print House

Welcome to Ashley’s Print House. These Terms of Service apply when you visit our website or purchase products from our online store.

Ashley’s Print House sells ready-made printed products and personalised or custom-printed items, including clothing, accessories and gifts.

By using our website or placing an order, you agree to these terms. Nothing in these terms affects your statutory rights as a consumer.

2. Products and Designs

We aim to display our products, colours, sizes and designs as accurately as possible. However, colours may appear slightly different depending on your screen or device.

Some products are ready-made and available to purchase as displayed. Other products are personalised or made to order using the design, wording, colour, size or other specifications selected by the customer.

Please check your product details, size, colour and any design code carefully before placing your order.

3. Orders

When placing an order, you are responsible for providing accurate contact, delivery and product information.

An order confirmation confirms that we have received your order. If we cannot fulfil an order, we will contact you and arrange an appropriate resolution, including a refund where required.

We reserve the right to refuse or cancel an order where there is a legitimate reason, such as suspected fraud, a pricing error or product unavailability. Any refund due will be handled in accordance with applicable law.

4. Prices and Payments

All prices are displayed in pounds sterling (£), unless otherwise stated.

Payment must be completed using the payment methods offered at checkout. Orders will be processed once the required payment has been received or confirmed.

We aim to ensure that all prices are accurate. If a genuine pricing error is identified, we will contact you before proceeding with the order and arrange an appropriate resolution.

5. Personalised and Custom Products

Customers are responsible for checking any personalisation details, selected design codes, spelling, sizes and colours supplied when ordering.

Because personalised products may be made to a customer's specifications, the usual 14-day change-of-mind cancellation right generally does not apply to goods made to the customer's specifications or clearly personalised.

This does not remove your legal rights if a product is faulty, damaged, incorrectly supplied or not as described.

6. Delivery

We aim to dispatch orders within the processing times stated on our website or in the relevant product information.

Delivery options, costs and estimated delivery times will be displayed at checkout where applicable.

Delivery dates are estimates unless expressly guaranteed. If there is a significant delay or a problem fulfilling your order, we will contact you where appropriate.

Our delivery and returns policies provide further information about shipping, cancellations and refunds.

7. Returns, Cancellations and Refunds

Our Returns and Refunds Policy explains how to request a return, cancellation or refund for ready-made and personalised products.

Your rights under applicable UK consumer law remain unaffected by these terms.

8. Product Care

Printed clothing and other printed products should be cared for in accordance with the care instructions provided with the product or on our website.

Following the care instructions helps maintain the appearance and quality of your item. This does not affect your statutory rights if a product is faulty or fails to meet the required standard.

9. Intellectual Property

Website content, product descriptions, photographs, branding and original designs may be protected by intellectual property rights.

You must not reproduce, distribute or commercially use our original content or designs without permission, unless permitted by law.

Customers must ensure they have the necessary rights or permissions for any artwork or content they ask us to print.

10. Website Use

You agree not to misuse our website, attempt unauthorised access, interfere with its operation or use it for unlawful purposes.

We may update, suspend or change parts of our website when reasonably necessary.

11. Limitation of Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or for rights and remedies that consumers have under applicable law.

We are not responsible for losses arising from circumstances beyond our reasonable control, subject to your statutory rights.

12. Privacy

Personal information submitted when using our store is handled in accordance with our Privacy Policy.

Please read our Privacy Policy to understand how your information is collected and used.

13. Changes to These Terms

We may update these Terms of Service from time to time. The version published on our website will apply to your use of the website and orders, subject to applicable law.

14. Governing Law

These terms are governed by the laws of England and Wales, where applicable. Consumers may also benefit from mandatory protections under the laws of their country of residence.