Refund policy

Last Updated: 19 October 2026

Ashley’s Print House

At Ashley’s Print House, we want you to be happy with your purchase. Please read our returns and refunds policy carefully before placing your order.

1. Ready-Made Products

Our ready-made products include pre-designed T-shirts, sweatshirts and other printed items that are available to purchase as shown on our website.

If you change your mind about a ready-made item purchased online, you generally have 14 days from the day you receive your order to notify us that you wish to cancel. You will then have a further 14 days to return the item.

Returned items should be in their original condition, with any original packaging and labels where reasonably possible. You may be responsible for the direct cost of returning an item if you were informed of this before purchase.

Once we receive your return, we will process any refund due in accordance with applicable consumer law.

2. Personalised and Custom-Made Products

Some of our products are made or personalised to your requirements, including items produced using your chosen design, wording or other personal specifications.

Under UK consumer law, the usual 14-day change-of-mind cancellation right does not generally apply to goods made to your specifications or clearly personalised.

Please check your selected product, colour, size and design code carefully before placing your order, as personalised items cannot normally be returned simply because you have changed your mind or selected the wrong option.

This does not affect your legal rights if an item is faulty, damaged, incorrectly supplied or not as described.

3. Faulty, Damaged or Incorrect Items

We take care when preparing and checking orders. However, if your item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible.

Email hello@ashleysprinthouse.com with:

Your order number.
A description of the problem.
Clear photographs of the item and any damage, where applicable.

We will review the issue and explain the next steps. Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement or refund.

Your statutory rights under UK consumer law are not affected by this policy.

4. Refunds

Where a refund is due, it will normally be made to the original payment method.

For eligible change-of-mind cancellations, refunds will be processed in accordance with the applicable legal time limits. This generally means within 14 days of receiving the returned goods or, where permitted, receiving evidence that they have been sent back.

Where a refund is required because goods are faulty or otherwise do not meet your legal rights, we will follow the applicable legal requirements.

5. Delivery Costs

For eligible change-of-mind cancellations, the cost of standard delivery must generally be refunded. Any additional cost you chose to pay for a more expensive delivery option may not be refundable.

Return postage for change-of-mind returns may be your responsibility where this was explained before purchase. We will advise you about return arrangements for faulty, damaged or incorrect items. Ashley's Print House will cover reasonable return postage for faulty, damaged or incorrectly supplied items.