Shipping policy

Ashley’s Print House

1. Where We Deliver

Ashley’s Print House currently offers delivery within the United Kingdom using the delivery options available at checkout.

If you require delivery outside the UK, please contact us before placing your order to confirm whether this is possible.

2. Order Processing Times

We offer both ready-made printed products and personalised or custom-printed items.

Ready-made items that are in stock will normally be prepared for dispatch within 1–3 working days.

Custom-printed or personalised orders may require additional preparation time. We aim to dispatch these orders within 3–7 working days, depending on the product, design and order volume.

These are estimated processing times, not guaranteed delivery dates. If we anticipate a significant delay, we will contact you where reasonably possible.

Working days exclude weekends and UK public holidays.

3. Delivery Options

The delivery options available for your order will be displayed at checkout. These may include:

UK Standard Delivery (Untracked): A standard delivery service without tracking.
UK Tracked Delivery: A delivery service that provides tracking information where supported by the carrier.
UK Signed Next-Day Delivery: A next-day service requiring a signature, subject to the carrier's terms and availability.

Delivery prices are displayed at checkout before you complete your purchase.

Next-day delivery refers to the carrier's delivery service after dispatch; it does not mean that a newly placed order will automatically be made and dispatched the same day.

4. Delivery Estimates and Delays

Delivery times depend on the selected service, the carrier and the destination.

We will do our best to prepare and dispatch orders within the stated processing times. However, delays may occur due to carrier disruption, severe weather, public holidays or other circumstances beyond our reasonable control.

If your order has not arrived within the expected timeframe, please contact us so we can help investigate.

Nothing in this policy limits your statutory rights regarding delivery.

5. Incorrect Delivery Details

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us as soon as possible if you notice an error in your address. We cannot guarantee that changes can be made once an order has been processed or dispatched.